Frequently Asked Questions

Ordering & Getting Started Pricing, Refunds & Discounts Sizes & Dimensions Sustainability & Compliance

Still need help?

Our packaging experts reply within one business day with sizes, pricing and a free mockup.

What is the process to start custom boxes ordered with OXO Packaging AU? −

You can start your order by simply sending us your interest either via call, email, or contact form. Once we receive your lead, we’ll respond back to you soon and get you onboarded in a hassle-free manner.

What happens after I submit a quote request? +

Once you ping us for a quotation, our support team considers your demands and prepares a detailed cost chart. We send it to you within a minimal timeframe so you can have a glance at what we’ve sent.

Can I order packaging without any artwork or with just a logo? +

Yes. Our services are all about a tailored approach. You can request the minimal graphic requirements for the packaging from us.

Is it possible to print boxes in a custom size? +

Why not? You can get the custom size packaging even with an unprinted design or graphics.

Can I order several artwork versions in one run? +

There’s no limit to how many distinctive designs you can avail in one order. Our team ensures that each artwork is handled differently so you don’t have to rely on multiple packaging suppliers.

How do I reorder a previous design? +

You can simply mention the order number to avail the same design for the current order. Or you can also send us the artwork, and if any modifications are required in it.

Get a free quote on your custom boxes

Tell us your size, material and quantity. Our team sends pricing and a free 3D mockup within 24 hours.