Terms and Conditions

Please carefully read these Terms and Conditions. These terms and conditions manage your access and use of this website. By accessing or using this website, you agree to be bound by these terms and conditions and to any additional guidelines, restrictions, or rules that may be posted in connection with specific sections or services of this website. All such additional posted guidelines, restrictions, or rules are hereby incorporated by reference into these terms and conditions.

Oxopackaging.com.au TM reserves the right, with or without prior notice, to make changes to this website and these terms and conditions at any time. It is your responsibility to review these terms of use each time you access this website.


Copyright (c) 2017 Oxopackaging.com.au™. All rights are reserved. It is prohibited to copy or republish any of the materials and software contained on the Oxopackaging.com.au website.

Trademarks and Licence

You are solely responsible for your use of this website in combination with any of the images, graphics, text, or other available materials. You agree that you will not misuse any text, image, design, trademark, service mark, or any copyrighted work of this website unless you have obtained the appropriate authorization from the [website] owners.

You are solely responsible by declaring that your Products do not infringe upon any types of rights of any third party, including copyright, trademark, the right of publicity or privacy, and will not libel or defame any third party, and that you have all the required rights or permissions necessary to incorporate third party material into your products. By placing an order on this website, you affirm that you have all necessary permissions, rights, and authority to place the order and you authorise Oxopackaging.com.au™ to print and produce the packaging products on your behalf.

Customer Content

Every piece of information, data, text, photographs, graphics, messages, and any other materials ("Content") are the sole responsibility of the person that produced such content. Hence, you are responsible for all the content that you send, upload, post or otherwise transmit to us via the website. You agree to comply with all local rules regarding online conduct and acceptable content.

You agree not to use this website to upload, post, or otherwise transmit any content that is indecent, illegal, or infringes on the regular or intellectual property rights of Oxopackaging.com.auTM or any third party. Oxopackaging.com.au™ does not control the content posted by customers and does not guarantee the accuracy, integrity, or quality of the content. Oxopackaging.com.auTM will not be liable to you in any way for any content you may encounter that you find offensive, indecent, or objectionable.

You agree that you are responsible for protecting your password and controlling access to your registered account. You agree that you will be responsible for all orders placed or other actions that are taken from your registered account. When you or someone you've given access to order a project (print job) with your password, you grant Oxopackaging.com.au TM a worldwide, royalty-free, and non-exclusive licence to use, print, reproduce, sublicense, modify, adapt, publish, display, store designs, and create derivative works from [your] content.

You agree that Oxopackaging.com.au TM and its designers have the right (but not the obligation) to remove any content that violates the terms of service or is otherwise objectionable in their sole discretion. Oxopackaging.com.au TM may preserve and disclose content as required by law or when such disclosure is required to: (a) comply with legal process; (b) enforce the terms of service; (c) respond to claims that the content violates the rights of third-parties; or (d) protect the rights, property, or personal safety of Oxopackaging.com.au TM, its users, and the public.

Design Files

Oxopackaging.com.au™ will usually provide design files at 72 DPI (low resolution). If you would like to purchase higher resolution designed files, please contact sales@oxopackaging.com.au for a quote.

Customer Submitted Artwork

All artwork or designs and images must be provided in CMYK format and with a minimum resolution of 300 DPI. Oxopackaging.com.au™ is not responsible for any colour changes that occur in conversions from RGB to CMYK colour modes. Oxopackaging.com.auTM is also not liable for images that are fuzzy, distorted, or pixilated as a result of customer-supplied artwork.

Proofing and Matching

All print jobs (projects) require customer approval of the final artwork and job specification sheet. Once an order has been placed, final artwork proofs and a job specification sheet will be sent to customers via email. Customers are responsible for reviewing all details mentioned in the specification sheet, including but not limited to, delivery dates, production speed, and confirming that all of the customer requirements have been accurately noted (checked). Oxopackaging.com.au™ is not liable for any specifications and requirements beyond what is noted in the final specification sheet.

In addition, it is the customer's responsibility to review the final artwork proof. Due to the multiple ways that files are prepared, unplanned changes [colour inaccuracies] can occur, i.e., what is shown on the final proof may not be printed exactly. Oxopackaging.com.au™ strives to ensure that the proof is printed according to the actual text placements, spelling, and other design elements.

Oxopackaging.com.au™ will not be responsible for any design or spelling issues that are not identified by the customer and communicated to Oxopackaging.com.au immediately. Upon approval, the design file and job specifications will be forwarded to the production department and printed as they were.

Oxopackaging.com.au™ is not liable for colour matching or ink density on screen proofs approved by the customers. Screen proofs predict design layout, text accuracy, image proportion, and placement, but not colour or density. Oxopackaging.com.au™ will try to match the gradient density of each colour in duo-tone. Unless the customer orders a colour match proof, Oxopackaging.com.auTM is not responsible for the final appearance of a duo-tone (colourisation). In addition, the application of lamination may affect or change the appearance of the printed colours. The final colour results of a laminated packaging product is not the responsibility of Oxopackaging.com.auTM.


Please note that the paper or card stock used for the printing of our products may not be food grade. Any such requirement should be communicated in writing immediately. If you have any specific food grade requirement with regards to paper/card stock, please let us know before placing the order.

Customer is Responsible for Proof and Layout Approval Prior to The Printing

Oxopackaging.com.au™ is NOT LIABLE for errors in a printed product caused by any of the following:

  • Graphics Orientation or Placement and Incorrect Font Usage
  • Spelling, Grammatical and Punctuation Errors
  • Wrong Die cuts, slits or Incorrect and Missing Folds/Scorings
  • Finished Product Size

Colour Accuracy and Hardcopy Proofs

Oxopackaging.com.au™ will print colours from submitted print-ready files as closely as possible. However, Oxopackaging cannot give a 100% guarantee of colour matching and colour density because of limitations in the printing processes, different properties of various paper/card surfaces, or due to the coating of lamination. The accuracy of colour printing is guaranteed to be within 90% of the final proof you approved.


You agree that you shall indemnify and defend Oxopackaging.com.au™ and all parties from whom Oxopackaging.com.au™ has licensed portions of content, and their directors, officers, and employees, against all claims, liability, damages, costs, and expenses, including reasonable legal fees and expenses arising out of or related to (i) your breach of these Terms and Conditions or (ii) any suit, claim, or demand arising from or relating to any text, photograph, image, graphics or other materials you incorporated into the products that was not part of the standard website Content.

Order Cancellation

Oxopackaging.com.au™ may cancel your order prior to printing/shipping. However, if your ordered packaging products have been shipped, they cannot be cancelled. Orders may be cancelable during the various production stages. Our Customer Services’ Team will inform you of any cancellation charges (if applied).

  • Printing & Production Stages
  • Orders are placed online
  • Orders are prepared in our design department
  • Orders are sent to the press
  • Orders are collected by the shipping firm and shipped


The customer must notify Oxopackaging.com.au™ within 3 business days of order delivery for any defects, damage, or missing items discovered in the delivered products. Oxopackaging.com.au™ will not be responsible for any claims for defects, damage, or missing items that are not filed within 3 business days of the delivery date.

In order to receive replacement products, the customer must return (at their own expense) at least 99% of the received products within 10 days of the initial order delivery date. No returns will be accepted without the authorization from Oxopackaging.com.au™.

All charges related to expedite printing (rush printing or shipping) are NOT REFUNDABLE, including those orders (packaging products) that are returned back for any reason. No Exceptions.

Order Shipping and Delivery

  • Here is OXOPackaging.com.au’s shipping policy
  • Shipping time for Standard/Expedite Service is not guaranteed.
  • The Lead time for standard delivery is 10-15 Business Days, and Expedite delivery is 8-12 Business Days (After Final Design Approval).
  • Lead time includes Production, QA and shipping time.
  • Final design approval must be received by 10:00 AM (AEST) otherwise it will affect the lead time.

OXOpackaging.com.au™ will always print and ship orders in a timely manner. All OXOpackaging.com.au™ customers agree not to hold OXOpackaging.com.au™ liable for delays in shipments caused by technical issues, weather conditions, shipping company delays, international customs issues, or any other circumstances beyond OXOpackaging.com.au™'s direct control. Oxopackaging.com.au™ shipment and delivery dates are calculated based upon estimates provided by our logistics support companies and recent order histories.

OXOpackaging.com.au™ will always strive to make sure that delivery schedules are met.  However, unexpected equipment failure, malfunction or technical problems may delay the printing or shipping processes.  In case of delays in the printing or shipping processes, rush charges or expedite fees will be refunded or waived where applicable. Orders cannot be cancelled due to delays in the printing or shipping processes.

The OXO Packaging does its best to make everything perfect for the customers as the quality and pricing are a joint stress for the customers. Hence, we the OXO Packaging are ready to give the best quality with competitive price. Therefore, we have production houses in many parts of the world, Asia is the most important part of all, especially South Asia where quality and competitive prices are always available. You do not need to be worried about the shipping as it is our duty to provide you the product on your doorstep with no extra charges!


OXO Packaging AU observes the following holidays:

  • New Year's Day (January 1st)
  • Australia Day (26 January)
  • Good Friday (As per Calendar)
  • Easter (As per Calendar)
  • Anzac Day (25 April)
  • Christmas Day (25 December)
  • Boxing Day (26 December)

Damaged and Lost Packaging Products

Customers are responsible for inspecting all packaging products for any visible signs of damage or missing items (when compared to the items listed on the enclosed packaging slips or invoices) after accepting delivery.  In case of damaged or missing items, the customers should notify Oxopackaging.com.au™ and the delivery courier immediately.

Oxopackaging.com.au™ will not be responsible for any damage or missing items claims that are not filed by the customer within 3 business days of order delivery.  Oxopackaging.com.au™ is not responsible for 3rd party shipping errors, omissions or damaged shipments.

All orders (packaging products) are usually shipped with a few extra pieces that are free of charge. Seldom order shipment may have slightly fewer pieces than ordered. To be on the safe side about the quantity of packaging products, it is advised that customers should order an extra 10% quantity of packaging products. Additional shipping and handling charges will be assessed for packaging products that have to be reshipped due to the fact that an error was made by the customer in submitting the proper shipping address.

Disclaimer of Warranty

The site and its content are provided "as is" without warranty of any kind, either expressed or implied, including, but not limited to, warranties of merchantability, fitness for a particular purpose, or non-infringement. You acknowledge that the operation of the website may not be uninterrupted or error-free. References and links to the products or services of independent companies may appear on the site. These references and links are provided "as is" without warranty of any kind, either expressed or implied.

Limitation or Liability

In no event shall oxopackaging.com.au or its licensors, suppliers, or vendors, their officers, directors, employees, or agents be liable for any special, incidental, indirect, or consequential damages of any kind, or for any damages whatsoever resulting from loss of use, data, or profits, whether or not oxopackaging.com.au has been advised of the possibility of damage, arising out of or in connection with the use or performance of the site or of failure to provide products or services that you order from oxopackaging.com.au or its affiliates, including without limitation, damages arising from mistake, omission, virus, delay, or interruption of service. In no event shall oxopackaging.com.au be liable or responsible for any damages or consequences arising from or related to your inappropriate or unauthorised use of this site or its content.

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