Terms and Conditions

Legal Notice

Kindly review these Terms and Conditions attentively. They control your entry and utilization of this website. By accessing or using this website, you acknowledge and agree to be bound by these Terms and Conditions and any additional guidelines, restrictions, or regulations that may be posted about specific sections or services on this website. All such supplementary guidelines, limitations, or regulations are now integrated by reference into these Terms and Conditions. OXO Packaging reserves the prerogative to effect modifications to this website and these Terms and Conditions at any given moment without prior notification. You should scrutinize these Terms of Use whenever you visit this website.

Copyright

The content and software found on the OXO Packaging website is protected by copyright (c) 2025 OXO Packaging All rights are reserved. Unauthorized copying or republication of any materials or software from the OXO Packaging website is strictly prohibited.

Copyright and Trademarks

You bear full responsibility for your use of content alongside any other images, graphics, text, or materials incorporated into your Products. You acknowledge and agree that you will not incorporate any text, image, design, trademark, service mark, or copyrighted work of any third party into your Products unless you have obtained the necessary authorization from the respective owners. You guarantee that your Products do not violate the rights of any third party, including copyright, trademark, publicity or privacy rights. Additionally, your Products must not engage in libelous or defamatory behavior towards any third party. Furthermore, you confirm that you possess all necessary rights or permissions to incorporate third-party material into your Products. By placing an order on this site, you certify that you possess the required permissions, rights, and authority to place the order, and you authorize OXOpackagingukOXO Packaging to produce the Products on your behalf.

Customer Content

The responsibility for using the content, including any additional images, graphics, text, or materials incorporated into your Products, rests solely with you. You acknowledge that you shall not include any text, image, design, trademark, service mark, or copyrighted work of a third party in your Products unless you have obtained proper authorization from the respective owners. You affirm that your Products will not infringe upon any rights of third parties, including copyright, trademark, right of publicity or privacy, and will refrain from libelling or defaming any third party. Furthermore, you assert that you possess all the rights or permissions required to incorporate third-party material into your Products. By placing an order on this site, you guarantee that you have the requisite permission, right, and authority to place the order, and you authorize OXO Packaging to produce the Products on your behalf.

All content, including information, data, text, photographs, graphics, messages, and any other materials, is the sole responsibility of the individual who created such content. Therefore, you are accountable for all content you send, upload, post, or transmit through the website. You agree to adhere to all local regulations regarding online conduct and acceptable content. You also acknowledge and agree that you will refrain from utilizing the website to upload, post, or transmit any inappropriate or unlawful content that violates the intellectual property or proprietary rights of OXO Packaging or any third party. OXO Packaging lacks control over the content submitted by customers and cannot ensure the content's accuracy, integrity, or quality. Therefore, OXO Packaging cannot be held responsible for any offensive, indecent, or objectionable content that users may encounter while using the website.

You acknowledge and agree that it is your responsibility to safeguard your password and control access to your registered account. You accept that you will be accountable for all orders and actions taken using your registered account. By ordering a print item using your password or granting access to someone else, you grant OXO Packaging is given an international, royalty-free, non-exclusive license to utilize, reproduce, sublicense, modify, adapt, publish, display, and generate derivative works from the content found on the website and the printed product. This license enables the storage of designs and processing of print orders. You acknowledge that OXO Packaging and its representatives have the authority to remove any Content that violates the terms of service or is considered objectionable at their sole discretion.

OXO Packaging may retain content and disclose it if required by law or if such disclosure is necessary to:

Comply with legal proceedings.
Enforce the terms of service.
Respond to claims that the content violates third-party rights.
Protect the rights, property, or safety of OXO Packaging, its users, and the general public.

Design Files

At OXO Packaging, design files are available at a resolution of 72 DPI, which is considered low resolution. If you require higher-resolution design files, please reach out to support@OXOPackaging.com.au for a customized quote.

Customer Submitted Artwork

All artwork, designs, and images must be provided in CMYK format with a minimum resolution of 300 DPI. Please note that OXO Packaging cannot be held responsible for any color variations that may occur when converting from RGB to CMYK color modes. Additionally, OXO Packaging is not liable for issues such as fuzziness, distortion, or pixilation in printed images resulting from customer-provided artwork. It is the customer's responsibility to ensure the quality and suitability of the submitted artwork.

Proofing & Matching

For all print jobs, customer approval of the final artwork and job specification sheet is required. Once an order is placed, customers will receive final artwork proofs and a job specification sheet via email. The customer's responsible for carefully reviewing all details in the specification sheet, including delivery dates and production speed, and ensuring that all their requirements are accurately noted. OXO Packaging will not be held liable for any specifications or requirements beyond what is documented in the final specification sheet. Additionally, customers are responsible for thoroughly examining the final artwork proof, as proofreading falls under their purview. Unplanned changes can occur due to various file preparations; the final proof reflects what will be printed. OXO Packaging strongly recommends printing out the proof at 100% scale to check positioning, spelling, and other design elements. OXO Packaging cannot be held responsible for any design or spelling errors that the customer did not identify and promptly reported to us. Once the customer approves the design file and job specifications, they will be sent to the production department and printed without any modifications.

OXO Packaging bears no responsibility for color matching or ink density about screen proofs that customers have approved. Screen proofs assess design layout, text accuracy, image proportion, and placement rather than color or density. While OXO Packaging tries to match the gradient density of each color in duo-tone, the final appearance cannot be guaranteed unless a customer orders a color match proof. Moreover, the application of lamination may affect or alter the appearance of printed colors, and OXO Packaging cannot be held responsible for the final color appearance of laminated products.

Materials

Kindly note that the paper or card stock utilized for printing our products is unsuitable for food-grade purposes.

If you have any food-grade requirements, please notify us in writing immediately. If you have specific requirements regarding food-grade paper stock, please inform us before placing your order.

Customer responsibility for proof and layout approval prior to printing.

It is the customer's responsibility to review and approve the proof and layout before printing. OXO Packaging is NOT RESPONSIBLE for errors in a printed product resulting from any of the following:

Incorrect placement or orientation of graphics
Incorrect usage of fonts
Spelling, grammatical, and punctuation errors
Wrong die cuts, slits, or incorrect and missing folds
Deviation from the finished product size

Please carefully review and approve all aspects of the proof and layout to avoid issues with the final printed product.

Color Accuracy And Hardcopy Proofs

OXO Packaging endeavours to reproduce colors from submitted print-ready files as accurately as possible. However, due to printing process limitations, printing surface variations, and ink requirements, exact color match and density cannot be guaranteed. Color reproductions are guaranteed to be within 90% accuracy of the final approved proof. Please be aware that color reproduction can only be guaranteed for print-ready files if a hardcopy proof is ordered for an additional fee. OXO Packaging assumes no responsibility for any discrepancies in color between submitted print-ready images and the actual artwork or product they represent.

Indemnity

By accepting these Terms and Conditions, you agree to indemnify and protect OXO Packaging, its licensed content providers, and their directors, officers, and employees from any claims, liabilities, damages, costs, and expenses, including reasonable legal fees, that may arise from (i) your violation of these Terms and Conditions or (ii) any lawsuit, claim, or demand related to any text, photograph, image, graphics, or other material that you include in the Products and that is not part of the standard Site Content.

Order Cancellation

OXO Packaging allows for order cancellation before printing/shipping. However, once an item has been shipped, it cannot be cancelled. Orders may be cancelled during different production stages, but cancellation charges will be applicable. Our Customer Service Team will provide you with information regarding any cancellation charges.

Online order placement.
Order processing in our design department.
Order sent to the press for printing.
Order collected by the shipping firm and shipped.

All orders can be cancelled before reaching stage 2. If an order is cancelled in stage 1, a cancellation fee of $15 plus 5% of the total order amount will be charged. This fee covers payment processing, bank charges, and design department fees. For orders cancelled in stage 2, a minimum of 20% of the total order amount will be deducted as cancellation fees to cover our design department charges. If an order is still in stage 3, the cancellation can be attempted but not guaranteed. If cancelled at this stage, a minimum of 50% of the total order amount will be deducted to cover expenses. Once an order reaches stage 4, cancellation is no longer possible.

Design Orders

No refunds will be issued once a design services order has been successfully placed.

Returns and Refunds

Due to the unique nature of each order, all sales are final. If OXO Packaging is found to be responsible for an error, we will initiate a reprint of the order. However, no refunds or credits will be issued in such cases.

Re-Prints

If the customer discovers any defects, damage, or missing items in the delivered products, they must notify OXO Packaging within 3 business days of the order delivery. Claims for defects, damage, or missing items not reported within this timeframe will not be considered.

To obtain replacement products, customers must return a minimum of 99% of the received product within 10 days from the initial order delivery date, at their own cost. Prior written return authorization from OXO Packaging is required for all returns.

All charges related to expedited printing (rush printing or shipping) are non-refundable, including for orders returned for any reason. No exceptions will be made.

Order Shipping and Delivery

When placing an order with OXO Packaging, the following product options are available:

STANDARD (Shipping Time NOT GUARANTEED)
Free Ground shipping within the 6 states, 3 internal territories, and 7 external territories.
Typically ships within 10 to 14 business days after final proof approval.
Shipping time for Standard Service is not guaranteed.
PRIORITY - Guaranteed to ship within 8 business days:
Products will be shipped within 8 business days after final proof approval.
Free Ground shipping within the 6 states, 3 internal territories, and 7 external territories.
EXPRESS - Guaranteed to ship within 6 business days:
Products will be shipped within 6 business days after final proof approval.
Free Ground shipping within the 6 states, 3 internal territories, and 7 external territories.

Please note that in all cases, final proof approval must be received by 11:00 AM GMT+10. If approval is received after this time, one additional business day will be added to the shipping time

OXO Packaging is committed to ensuring the timely printing and shipping of orders. However, OXO Packaging cannot be held responsible for any damages or consequences resulting from delays in production, shipping, or delivery of ordered products.

Customers of OXO Packaging acknowledge that delays in shipments may occur due to factors beyond the direct control of OXO Packaging, including technical issues, weather conditions, shipping company delays, international customs issues, or other unforeseen circumstances. Shipment and delivery dates provided by OXO Packaging are estimated based on information from suppliers and recent order history.

While OXO Packaging strives to meet delivery schedules, unexpected equipment failures, malfunctions, or technical problems may cause delays in printing or shipping processes. In such cases, applicable rush charges or expedited fees will be refunded or waived. However, delays in printing or shipping processes do not warrant order cancellations.

Customers of OXO Packaging are responsible for paying any customs duties and fees applicable to goods shipped to their respective locations. The customers are responsible for making necessary arrangements to clear customs for shipments delivered outside Australia.

OXO Packaging is dedicated to providing the best quality products at competitive prices. With production facilities worldwide, particularly in South Asia, OXO Packaging ensures that customers receive high-quality products at affordable prices. Customers can also rely on us to deliver the products to their doorstep without additional charges.

Holidays

OXO Packaging observes the following holidays:
Wednesday, 1 January: New Year's Day
Monday, 27 January: Australia Day holiday
Friday, 18 April: Good Friday
Saturday, 19 April: Day following Good Friday
Sunday, 20 April: Easter Sunday
Monday, 21 April: Easter Monday
Friday, 25 April: Anzac Day
Thursday, 25 December: Christmas Day
Friday, 26 December: Boxing Day

Damaged and Lost Packages

Customers are responsible for carefully inspecting all packages for visible signs of damage or missing items before accepting delivery. Any damage or missing items must be reported immediately to OXO Packaging and the delivery courier. The customer must file claims for damaged or missing items within 3 business days of order delivery. OXO Packaging cannot be held responsible for 3rd party shipping errors, omissions, or damaged shipments.

Each ordered product is typically shipped with a few extra pieces at no additional cost. Occasionally, an order may have slightly fewer pieces than ordered. Industry standards allow for underages or overages of up to 5%. To ensure the exact quantity needed, it is recommended that customers order 10% over the required quantity.

Additional shipping and handling charges will be applied for packages that need to be reshipped due to customer errors in providing the correct shipping address.

Disclaimer of Warranty

The site and its content are provided "as is" without any warranty, whether expressed or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement. OXO Packaging acknowledges that the operation of the site may not be uninterrupted or error-free. References and links to products or services of independent companies on the site are provided without any warranty.

Limitation of Liability

In no event shall OXO Packaging, its licensors, suppliers, or vendors, along with their officers, directors, employees, or agents, be liable for any special, incidental, indirect, or consequential damages or for any damages whatsoever resulting from loss of use, data, or profits, whether or not OXO Packaging has been advised of the possibility of such damages. This includes damages from mistakes, omissions, viruses, delays, or service interruptions. OXO Packaging shall not be liable or responsible for any damages or consequences arising from or related to the inappropriate or unauthorized use of the site or its content by users.